Dear BV9900 Pro (Android 9) customers, We’re so sorry to hear some of you
Dear BV9900 Pro (Android 9) customers, We’re so sorry to hear some of you didn’t update to Android 10 successfully after our announcement on September 10. This was not expected since we had received the approval of GMS Express+ regarding the update (Attached in the picture). And our engineers had tested dozens of devices and proved everything was okay so we decided to tell you that the update was ready on September 10. We understand the frustration this issue has caused you, ...and we know some of you have lost time because of it. We want to do everything we can to make up for it and hope you can accept our sincere apologies. Right now, our team is collecting all information to pinpoint the cause of failure. If your device suffered problems after updating, please feel free to provide us with more details by emailing to support02@blackview.hk Every piece of your feedback is crucial to us in identifying the problem and getting the solution. In the meantime, please follow the instructions from our after-sale team (support02@blackview.hk) to avoid any wrong operation or unnecessary loss. Thanks! Sincerely, Blackview 展开
